Support desk
Ticketing
Ticketing turns customer email into tracked work. Mail arrives, rules set status, priority, owner, tags, and who to notify, and staff keep a public thread with the customer plus a private one internally. It links back to the CRM account when CRM is in use.
What you get
- Mailboxes for inbound customer email
- Rules on subject, sender, body, and mailbox
- Set status, priority, owner, tags, and notify teams
- Public replies for the customer and private notes for staff
- SLA hold when a ticket is waiting on someone else
- Email when a ticket is created, assigned, or gets a new message
- Default notify teams so the right people always see new work
Works well with
Add these when the first module is earning its keep — or take them together from day one.
Talk about TicketingReady to map a rollout?
Tell us the first module — or that you want the full suite. We will shape an implementation that matches how you actually work.